Contact

Call Us

Within Australia:

1800 NEURAL

1800 638 725

Within New Zealand:

(09) 951 6200

Brisbane:

(07) 3171 4300

Sydney:

(02) 8014 2100

Melbourne:

(03) 9988 0777

Department Menu Option Operating Hours
Sales Option 1 9:00AM – 5:00PM, Mon-Fri
Support Option 2 Configuration & Support: 9:00AM – 5:00PM, Mon-Fri Emergency Support: 24 x 7 – 365 Days
Accounts Option 3 9:00AM – 5:00PM, Mon & Thu
Provisioning Option 4 9:00AM – 5:00PM, Mon-Fri

Times quoted are AEST (QLD time)

You can reach us from overseas on (+61) 7 3171 – 4300. Please note that after hours support calls may attract a charge in the event that the issue is found to be outside of our standard scope of support. Our phone lines operate on AEST (Queensland, Australia) time.

Email Us

Sales@Neural.com.au

Please e-mail sales@neural.com.au for all product enquiries, quotation requests and other general information. Our sales representatives will respond on the same business day.

Support@Neural.com.au

Our support team will be happy to assist with any technical support issues or questions relating to any of our services. For urgent matters please contact us via phone for a faster response. If you have an existing support ticket, please be sure to include the ticket number in the subject line.

Receivables@Neural.com.au

Please e-mail payables@neural.com.au for any finance, account or payment related enquiries.

Fax

Sydney:

(02) 8014 2100

Melbourne:

(03) 9988 0777

Postal

Letters & Backup Media:
P.O. Box 12234
George St
Brisbane QLD 4003

Couriers / Packages / Servers:
Please e-mail support before sending. All packages received at datacenters must be labelled with a delivery ticket number, which will be provided by a support technician.  Packages without ticket numbers may be turned away by security, so please be sure to contact us first.

Voice Over IP

Neural VoIP customers can call us from any Neural phone on (07) 3171 4300, or 09NEURAL free of charge.

09NEURAL / 09368725

Support Tickets

You can create new, or monitor existing support tickets via our support ticket system. Please see the support page for more information.

Write to Us

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Neural Networks Data Services